Agreement

The following End User’s License Agreement (the "EULA") and Terms of Service (the "Terms") govern your access and use of the Fetch Application and website (the "Licensed Software", the "Application") and related services provided (the "Services"). Hereinafter, the EULA and Terms are collectively referred to as the "Agreement".

This Agreement is a contract between you ("Licensee", "you", "your", "user") and Fetch Holdings, LLC ("Fetch Holdings, LLC", "Licensor", "we", "us").

Intellectual Property Ownership

The Licensed Software and Services are the intellectual property of, and are owned by, Fetch Holdings, LLC, and by third parties whose intellectual property has been licensed by Fetch Holdings, LLC. The structure, organization, and code of the Licensed Software and Services are the valuable trade secrets and proprietary and confidential information of Fetch Holdings, LLC and such third parties. The Licensed Software and Services are protected by law, including without limitation, the copyright laws of the United States and other countries, and by international treaty provisions.

Disclaimer: The Application is licensed for quoting related informational purposes only. Fetch Holdings, LLC is not an insurance carrier, underwriter or agent. We recommend that even those independent insurance agencies with binding authority still obtain their carrier's underwriting approval before binding.

You represent and warrant that (a) if you are an individual, you are at least 18 years old and otherwise legally competent in all respects to enter into and be bound by this Agreement or (b) if you are an entity, you are a corporation, limited liability company, partnership or other legal entity in good standing, and possess all legal authority and power to enter into and be bound by this Agreement. If you are a legal entity, you hereby represent and warrant that you have the authority to and do hereby bind your entity and all individuals employed or engaged by your entity that may use the Application or the Services. You acknowledge that the Application and Services contains and includes trade secrets and other confidential and proprietary information of Fetch Holdings, LLC.

CONSENT: BY ACCESSING OR USING THE LICENSED SOFTWARE OR SERVICES, YOU AGREE TO BE BOUND BY THIS AGREEMENT. Any fees paid to Licensor are non-refundable, unless otherwise agreed in writing by Licensor. The terms and conditions of our Privacy Policy which apply to, and govern our use of any registration data and other information that you may provide to us in relation to the use of the Licensed Software, can be found on our website. Please take the time to read it.

If you are residing in, located in, or a citizen of the United-States when licensing the Licensed Software, please be aware that this Agreement provides for Class Action Waiver (as set forth below, the “Class Action Waiver” provision) and for your Disputes (as defined below) with Fetch Holdings, LLC to be referred to binding Arbitration (as set forth below, in the “Dispute Resolution” provision), which may affect your rights under this Agreement. You may opt out of the binding individual arbitration and class action waiver as provided below.

A. The Application – End User’s License Agreement

Description of the Application

The Application permits the user to:

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License

Fetch Holdings, LLC grants you a personal, limited, non-exclusive, non-sublicensable and non-transferable license to access and/or use the Application on the devices you use. You will be given confidential log-in information for using the Licensed Software and for creation of your account (the “Account”). To use the Application on any device, you will need to be logged in on your Account. The Account is personal and non-transferable. Only one-person may login and use an Account at any one time. An Account may not be in use across multiple computers or browsers.

Prohibited Uses

The following uses are strictly prohibited under this EULA:

  1. Licensee may not modify, alter, adapt or translate all or any portion of the Licensed Software;
  2. Licensee may not create any derivative works from all or any portion of the Licensed Software;
  3. Licensee may not reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Licensed Software;
  4. Licensee may not use a previous version of the Licensed Software after receiving a media replacement or upgraded version as a replacement to a prior version (in such case you must destroy the prior version);
  5. Licensee may not remove or obscure Fetch Holdings, LLC copyright or trademark notices, or the copyright and trademark notices of third parties that Fetch Holdings, LLC has included in the Licensed Software;
  6. Licensee may not use the Licensed Software to host applications for third parties, as part of a facility management, timesharing, service provider, or service bureau arrangement;
  7. Licensee may not permit unauthorized access to or use of the Licensed Software;
  8. Licensee may not use the Licensed Software in any manner not authorized by this EULA.

Software Updates

If the Licensed Software is an update to a previous version, Licensee must possess a valid License to the previous version. Any update provided to Licensee is made on a License-exchange basis such that Licensee agrees, as a condition for receiving an update, that Licensee will terminate all of Licensee's rights to use any previous version of the Licensed Software. However, Licensee may continue to use the previous version only to assist in transitioning to the updated version. Once an update has been released, Fetch Holdings, LLC may cease support for prior versions, without any notice to Licensee.

Internet Access

The Licensed Software may require an internet connection to be available in order to access all features. See the specific provisions below that disclaim warranties and limit our liability based on internet service interruptions and unavailability.

B. Certain Terms of Service

The file containing your Account information and password(s) is saved on a secured server.

Account and Login Information

When using the Application for the first time, you will be required to enter a valid email address and password (the “Login Information”) to create and access your Account. You agree that you will supply accurate and complete information, and that you will update such information promptly.

If you forget your password you may have to reset your account and setup a new one.

The following rules govern the security of your Account and Login Information:

  1. You shall not share your Account and Login Information with any third party, let anyone else access or use your Account, or do anything else that might jeopardize the security of your Account;
  2. In the event you become aware of or reasonably suspect any breach of security, including without limitation any loss, theft, or unauthorized disclosure of the Login Information, you must immediately notify Fetch Holdings, LLC at [email protected] and modify your Login Information;
  3. You are solely responsible for maintaining the confidentiality of your Login Information (including your password), and for restricting access to your hardware device while logged into the Application;
  4. You will be responsible for all activities coming from your Account or from your hardware device, including payments, whether or not authorized by you.

Prohibited Uses

You will not:

  1. Use the Application or Services, intentionally or unintentionally, in connection with any violation of any applicable law or regulation, or do anything that promotes the violation of any applicable law or regulation;
  2. Disrupt, overburden, or aid or assist in the disruption or overburdening of any computer or server used to offer or support the Application or Services;
  3. Institute, assist or become involved in any type of attack, including without limitation distribution of a virus, denial of service attacks upon the Application or Services, or other attempts to disrupt the Application or Services or any other person’s use or enjoyment of the Application or Services;
  4. Attempt to gain unauthorized access to the Application or Services, computers, servers, or networks connected to the Application or Services by any means other than the user interface provided by Licensor, including, but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device, or software that is part of the Application or Services;
  5. Transmit unauthorized communications through the Application, including junk mail, chain letters, spam and any materials that promote malware, spyware and downloadable items;
  6. Interfere or attempt to interfere with the proper functioning of the Application or connect to the Application in any way not expressly permitted by this Agreement;
  7. Intercept, examine or otherwise observe any proprietary communications protocol used by a client, a server, or the Application, whether through the use of a network analyzer, packet sniffer or other device;
  8. Make any automated use of the system, or take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;
  9. Bypass any robot exclusion headers or other measures Fetch Holdings, LLC and its partners employs to restrict access to the Application or use any software, technology, or device to send content or messages, scrape, spider, or crawl the Application, or harvest or manipulate data;
  10. Use, facilitate, create, or maintain any unauthorized connection to the Application, including without limitation (1) any connection to any unauthorized server that emulates, or attempts to emulate any part of the Application or Services; or (2) any connection using programs, tools, or software not expressly approved by Fetch Holdings, LLC and its partners;
  11. Solicit or attempt to solicit personal information from other users of the Application or Services;
  12. Collect, harvest or post anyone’s private information, including personally identifiable information (whether in text, image or video form), identification documents, or financial information through the Application or Services;
  13. Upload or transmit or attempt to upload or transmit, without Fetch Holdings, LLC and its partners’ express permission, any material that acts as a passive or active information collection or transmission mechanism, including, without limitation, clear graphics interchange formats (“gifs”), 1x1 pixels, web bugs, cookies or other

You may report any misuse at the following address: [email protected]

Rules applying to the entire Agreement (EULA & Terms of Service)

Personal Data Protection

You understand that by using the Licensed Software and its related Services, you consent and agree to the collection and use of certain information about you and your use of the Licensed Software and its related Services, in accordance with Fetch Holdings, LLC’s Privacy Policy. You further consent and agree that Fetch Holdings, LLC may collect, use, transmit, process and maintain information related to your Account, and any devices or computers registered thereunder, for purposes of providing the Licensed Software, and any Services therein, to you. Information collected by Fetch Holdings, LLC when you use the Licensed Software and its related Services may also include technical or diagnostic information related to your use that may be used by Fetch Holdings, LLC to support, improve and enhance Fetch Holdings, LLC’s products and services. For more information please read our full privacy policy at https://fetchuw.com/privacy-policy . If you are residing outside the United States, you further understand and expressly agree that this information may be transferred to the United States and/or other countries for storage, processing and use by Fetch Holdings, LLC, its affiliates, and/or their service providers. Please note that personal information regarding individuals who reside in a member state of the European Economic Area (EEA) is controlled by Fetch Holdings, LLC as this term is defined by the EU regulation on data protection. You hereby agree and consent to Fetch Holdings, LLC's and its partners' and licensors' collection, use, transmission, processing and maintenance of such location and account data to provide and improve such features or services.

Client support

Fetch Holdings, LLC is not obligated by this EULA to provide Licensee with any technical support services relating to the Licensed Software and its related Services; however, Licensee may access the following page to get assistance: fetchuw.com/support.

Feedback

You may from time to time provide suggestions, specifications, comments or other feedback related to the Application or the Services (the “Feedback”). You hereby agree that all Feedback is and shall be entirely voluntary and (i) shall be deemed a derivative work based on Fetch Holdings, LLC’s proprietary materials, (ii) shall be owned by Fetch Holdings, LLC, and (iii) unless dealt with in a separate agreement, shall not create any confidentiality obligation for Fetch Holdings, LLC. Fetch Holdings, LLC will not disclose the source of any Feedback without the user’s consent. Fetch Holdings, LLC shall be free to use such Feedback as it sees fit, entirely without obligation of any kind.

NO WARRANTY ON LICENSED SOFTWARE AND SERVICES

THE LICENSED SOFTWARE, THE SERVICES AND ALL FETCH HOLDINGS LLC RELATED WEBSITES ARE PROVIDED TO LICENSEE "AS IS" AND “AS AVAILABLE,” AND FETCH HOLDINGS LLC AND ITS SUPPLIERS AND LICENSORS MAKE NO WARRANTY AS TO THEIR USE OR PERFORMANCE. FETCH HOLDINGS LLC AND ITS SUPPLIERS AND LICENSORS MAKE NO WARRANTIES OR REPRESENTATIONS (EXPRESS OR IMPLIED, WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE, OR OTHERWISE) AS TO ANY MATTER INCLUDING WITHOUT LIMITATION: QUALITY, AVAILABILITY, PERFORMANCE OR FUNCTIONALITY OF THE LICENSED SOFTWARE, OF THE SERVICES OR ANY RELATED FETCH HOLDINGS LLC WEBSITES; QUALITY OR ACCURACY OF ANY INFORMATION OBTAINED FROM OR AVAILABLE THROUGH THE USE OF THE LICENSED SOFTWARE, OF THE SERVICES OR RELATED FETCH HOLDINGS LLC WEBSITES; ANY REPRESENTATION OR WARRANTY THAT THE USE OF THE LICENSED SOFTWARE, OF THE SERVICES OR ANY RELATED FETCH HOLDINGS LLC WEBSITES WILL BE UNINTERRUPTED OR ALWAYS AVAILABLE (WHETHER DUE TO INTERNET FAILURE OR OTHERWISE), ERROR-FREE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR OPERATE ON OR WITH ANY PARTICULAR HARDWARE, PLATFORM OR SOFTWARE; NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, INTEGRATION, SATISFACTORY QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE, EXCEPT FOR, AND ONLY TO THE EXTENT, THAT A WARRANTY MAY NOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW IN LICENSEE'S JURISDICTION.

LIMITATION OF LIABILITY

IN NO EVENT WILL FETCH HOLDINGS LLC, OR FETCH HOLDINGS LLC'S SUPPLIERS OR LICENSORS, BE LIABLE TO LICENSEE FOR ANY DAMAGES, CLAIMS, OR COSTS WHATSOEVER, OR FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, PUNITIVE, INCIDENTAL DAMAGES, OR ANY LOST PROFITS OR LOST SAVINGS (INCLUDING WITHOUT LIMITATION THOSE BASED ON THE USE OR THE INABILITY TO USE THE LICENSED SOFTWARE OR ANY FETCH HOLDINGS LLC RELATED WEBSITES OR SERVICES), EVEN IF A REPRESENTATIVE OF FETCH HOLDINGS LLC OR ONE OF FETCH HOLDINGS LLC’S SUPPLIERS OR LICENSORS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, DAMAGES, CLAIMS, OR COSTS, OR FOR ANY CLAIM BY ANY THIRD PARTY. THESE LIMITATIONS AND EXCLUSIONS APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW IN LICENSEE'S JURISDICTION. IN ANY CASE, THE AGGREGATE LIABILITY OF FETCH HOLDINGS LLC, AND FETCH HOLDINGS LLC'S SUPPLIERS, UNDER OR IN CONNECTION WITH THIS EULA, SHALL BE LIMITED TO THE AMOUNT PAID FOR THE LICENSED SOFTWARE, OR US$50.00.

GOVERNING LAW

This Agreement is subject to, and will be governed by and construed in accordance with the laws of the State of Florida, and to the extent applicable, by the federal laws of the United States of America. This AGREEMENT will not be governed by the conflict of law rules of any jurisdiction, or the United Nations Convention on contracts for the International Sale of Goods, the application of which is expressly excluded.

DISPUTE RESOLUTION

This provision facilitates the prompt and efficient resolution of any Disputes that may arise between you and Fetch. Arbitration is a form of private dispute resolution in which persons with a dispute waive their rights to file a lawsuit, to proceed in court and to a jury trial, and instead submit their disputes to a neutral third person (or arbitrator) for a binding decision.

Please read this Provision carefully. It provides that all Disputes between you and Fetch (as defined below, for this Provision) shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in court, before a judge or jury, and/or participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering into this agreement constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorneys' fees).

For the purpose of this Provision, " Fetch " means Fetch Holdings, LLC and its parents, subsidiary, and affiliate companies, and each of their respective officers, directors, managers, employees, and agents. The term "Dispute" means any dispute, claim, or controversy between you and Fetch regarding any aspect of your relationship with Fetch, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). "Dispute" is to be given the broadest possible meaning that will be enforced.

WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.

Pre-Arbitration Claim Resolution. For all Disputes, whether pursued in court or arbitration, you must first give Fetch Holdings, LLC an opportunity to resolve the Dispute. You must commence this process by mailing written notification to Fetch Holdings, LLC, 1211 Court Street, Clearwater, Florida 33756. The written notification must include (1) your name, (2) your address, (3) a written description of your Dispute, and (4) a description of the specific relief you seek. If Fetch Holdings, LLC does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.

Exclusion from Arbitration. Notwithstanding the above, you or Fetch Holdings, LLC may choose to pursue a Dispute in court and not by arbitration if the Dispute qualifies, it may be initiated in small claims court.

Arbitration Procedures. If this Provision applies and the Dispute is not resolved as provided above ("Pre-Arbitration Claim Resolution") either you or Fetch Holdings, LLC may initiate arbitration proceedings. JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a class arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.

The JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action procedures or rules apply to the arbitration.

Because this Agreement and the Services concern interstate commerce, the Federal Arbitration Act ("FAA") governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

Arbitration Award. The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration. You or Fetch Holdings, LLC may initiate arbitration in either Tampa, Florida, or the federal judicial district that includes the address you provide in your written notification of Pre-Arbitration Claim Resolution. In the event that you select the federal judicial district that includes the address you provide in your written notification of Pre-Arbitration Claim Resolution, Fetch Holdings, LLC may transfer the arbitration to Tampa, Florida.

Arbitration Fees and Costs. Fees and costs may be awarded by the arbitrator to the prevailing party in arbitration and against the losing party.

Class Action Waiver. Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless both you and Fetch Holdings, LLC specifically agree to do so following initiation of the arbitration.

Jury Waiver. You understand and agree that by entering into this agreement you and Fetch Holdings, LLC are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and Fetch Holdings, LLC might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.

Severability. If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the Dispute will be decided by a court.

Review by Arbitrator. Any dispute regarding this Provision, including the enforceability of this Provision or the arbitrability of any Dispute as provided in this Provision, shall be for the arbitrator to determine.

Continuation. This Provision "DISPUTE RESOLUTION" shall survive the termination of your use of the Application, website or services.

Survival of Disclaimers

Exclusions of warranties and liability limitations shall survive the termination of this Agreement, howsoever caused; but this survival shall not imply or create any continued right to use the Licensed Software and the Services after termination of this Agreement.

Complete Agreement and Binding Effect

This Agreement constitutes the entire agreement between you and Fetch Holdings, LLC relating to the Licensed Software and the Services, and it supersedes all prior or contemporaneous representations, discussions, undertakings, communications, agreements, arrangements, advertisements, and understandings regulating the Licensed Software and the Services. This Agreement is binding on and made for the benefit of the parties and their successors and permitted assigns.

Modification

Fetch Holdings, LLC reserves the right, in its sole discretion, to modify, amend or supplement this Agreement at any time. If you continue to use the Application or the Services after any such modifications, amendments or supplements are made, you are then accepting and agreeing to be bound by them.

Severability

Except as provided in the “Dispute Resolution and Arbitration” Provision, if any provision of this EULA is determined by a court of competent jurisdiction to be contrary to law, that provision will be enforced to the maximum extent permissible, and the remaining provisions of this EULA will remain in full force and effect.

Waiver

No failure or delay by Fetch Holdings, LLC in exercising its rights or remedies shall operate as a waiver unless made by Fetch Holdings, LLC’s specific written notice. No single or partial exercise of any right or remedy of Fetch Holdings, LLC shall operate as a waiver or preclude any other, or further, exercise of that, or any other right, or remedy.

Termination

Fetch Holdings, LLC and its partners reserve the right to stop offering and/or supporting the Application and the Services or part of them at any time either permanently or temporarily, at which point your license to use the Application and the Services or a part thereof will be automatically terminated or suspended.

Fetch Holdings, LLC reserves the right to change, suspend or discontinue all the Application and the Services or portion thereof, at any time, and may terminate your use of the Application and the Services at any time. Without prejudice to any other rights, this Agreement will terminate automatically if you fail to comply with any of the limitations, covenants, conditions, representations or other requirements described herein.

Upon termination or expiration of this Agreement, you must immediately cease using the Application and the Services described herein. In such case, we may delete your Account and the password(s) stored on our servers.